[rt-users] Set Subject in if/then clause

[Giuseppe Sollazzo]

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On 01/02/12 12:03, Joe Harris wrote:
> I am pretty sure you can define that on the queue edit screen. I
> set up different subject prefixes per queue when I created them. As
> long as it is a per queue difference and not changes within a queue
> based on something else.
>
> Someone correct me if I'm wrong.
>
> Sent from my mobile device.

Hi Joe,

thanks for that. Your suggestion changes only the SubjectTag, though.

What I'd like to understand is if my solution can be made to work - or
if there's any reason why it shouldn't. I might need to do more
versatile stuff than just adapting the Subject in that very simple
way, so if there's anyone who can recommend how to do so, please let
me know.

Thanks,
Giuseppe

>
> On Feb 1, 2012, at 6:03 AM, Giuseppe Sollazzo <gsollazz at sgul.ac.uk>
> wrote:
>
>>
> Hi, I'm trying to set up a different subject for different queues
> in the same template (autoreply). This doesn't seem to work:
>
> { if ($Ticket->QueueObj->Name eq 'Work Queue') { Subject: Helpdesk
> Job Logged: {$Ticket->Subject} "Output this"; } elsif
> ($Ticket->QueueObj->Name eq 'Task Queue') { Subject: Support Job
> Logged: {$Ticket->Subject} "Output that"; } else { "Output other";
> } }
>
> Is there a way to get this work?
>
> Thanks, Giuseppe
>
>>
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____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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