[rt-users] view agent attached file/image in a reply/comment

[Bart]

Add these options to your RT_SiteConfig.pm:

# ---
> # HTML Attachments
> # ---
> Set($TrustHTMLAttachments, 1);
> Set($PreferRichText, 1);



-- Bart


Op 1 februari 2012 12:07 schreef Mayk Backus <backus at nlcom.nl> het volgende:

> Hi list,
>
> I noticed that when a reply is made on a ticket by one of our agents,
> and there's an attachement i can't view this.  For example when someone
> sends a screenshot of something, i can see the file is attached when
> downloading the it with headers , but is there a way to view the
> attachment (image, etc) inside RT ?
>
> thanx
>
> Greets
>
> Mayk Backus
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012
>
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