[rt-users] Filter by requestor email domain

[Ram Moskovitz]

Thanks Bart,
That looks good. I'm having an issue with it though - I need to match
against a regexp for the exception list.. I added an entry like '*@
example.com' to @exceptionlist  and rt is still sending out create
confirmations. What am I missing?
thanks!


On Mon, Jan 30, 2012 at 2:41 AM, Bart <bart at pleh.info> wrote:

> Hi,
>
> We had a similar requirement for a bunch of e-mail addresses.
>
> This can be achieved by editing the autoreply scrip to look something like
> this:
>
>    - Condition: User Defined
>    - Action: Auto Reply To Requestors
>    - Template: Your AutoReply template
>    - Stage: TransactionCreate
>    - Custom Condition:
>
>
> my @exceptionList = ('name1 at example.com',
>                      'name2 at example.com',
>                      'name3 at example.com');
>
> my $transactionType = $self->TransactionObj->Type;
> my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
> my $trans = $self->TransactionObj;
>
> if ($transactionType eq 'Create') {
>   return if grep { $ticketRequestor eq lc($_) } @exceptionList;
>   my $msgattr = $trans->Message->First;
>   return 0 unless $msgattr;
>   return 1 if $msgattr->GetHeader('Received');
> }
> return 0;
>
> In addition the above only sends an autoreply when someone sends an
> e-mail, in our case we don't like the autoreply mails when we manually
> create a ticket (e.g. via quick create).
>
> Hope this helps.
>
> -- Bart
>
>
> Op 25 januari 2012 21:02 schreef Ram Moskovitz <ram0502 at gmail.com> het
> volgende:
>
>> Hey there,
>> I'm looking to not auto-reply on create to inbound emails from a certain
>> domain ( anything at example.com and even anything at sd.example.com). I
>> suppose the right way to go about this is via user defined condition in the
>> global scrip for autoreply on create. I have steps 1 and 3.. what's step 2?
>>
>> 1 return 0 unless $self->TransactionObj->Type eq "Create";
>> 2 return 0 if #self->TicketObj->????
>> 3 return 1
>>
>> thanks
>> ram
>>
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston — March 5 & 6, 2012
>>
>
>
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