[rt-users] RT-to-RT communication

[Alek Cesarz]

Alek Cesarz pisze, W dniu 2012-01-25 21:48:

> thanks Kevin. will check and get back with results.

I tried to review the code but with no success. nothing found in
incoming mail looks like it should trigger any special behaviour, but...
I am not a Perl hacker so my understanding of RT's code is limited.
what I found is that during ticket creation RT adds following headers to
first transaction:
>>
RT-Squelch-Replies-To:	 request at blahblah.net.pl
RT-DetectedAutoGenerated:	 true
>>
which may block autoresponder.
request at blahblah.net.pl is the address from which other instance of RT
is sending mails.

below are original headers from incoming email and headers recorded in
RT's first transation ("Ticket created")

*original headers*:

>>
Subject:
=?UTF-8?B?W2RpYWxvZyAjMTE5MjE1MV0gVEVTVDogemfFgm9zemVuaWUgdGVzdG93ZSBm?=
=?UTF-8?B?cm9tIHJlcXVlc3Q=?=
From: request at blahblah.net.pl
Reply-To: request at blahblah.net.pl
In-Reply-To:
References: <RT-Ticket-1192151 at blahblah.net.pl>
Message-ID: <rt-3.6.7-2530-1328097677-438.1192151-43-0 at blahblah.net.pl>
Precedence: bulk
X-RT-Loop-Prevention: blahblah
RT-Ticket: blahblah #1192151
Managed-by: RT 3.6.7 (http://www.bestpractical.com/rt/)
RT-Originator: someuser at blahblah.net.pl
To: blahblah at support.s4tech.pl
Cc: some.user at blahblah.pl
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Wed, 01 Feb 2012 13:01:17 +0100
>>

*headers recorded by RT*:
>>
CC:	 some.user at blahblah.pl
MIME-Version:	 1.0
In-Reply-To:	 <rt-3.6.7-19027-1328172472-527.1192151-44-0 at blahblah.net.pl>
References:	 <RT-Ticket-1192151 at blahblah.net.pl>
<RT-Ticket-61 at support.s4tech.pl>
<rt-3.6.7-2530-1328097677-438.1192151-43-0 at blahblah.net.pl>
<rt-4.0.4-2156-1328172181-1268.61-6-0 at support.s4tech.pl>
<rt-3.6.7-19027-1328172472-527.1192151-44-0 at blahblah.net.pl>
Typ zawartości:	 text/plain; charset="utf-8"
Reply-To:	 request at blahblah.net.pl
Message-ID:	 <rt-3.6.7-19027-1328176621-233.1192151-44-0 at blahblah.net.pl>
X-RT-Original-Encoding:	 utf-8
RT-Originator:	 someuser at wroclaw.blahblah.net.pl
Received:	 from mail-1-out.blahblah.net.pl ([1.2.3.4]
helo=srv-1.blahblah.net.pl) by support.s4tech.pl with esmtp (Exim 4.72)
(envelope-from <cdsrt at tracker-1.blahblah.net.pl>) id 1RstL7-0002rf-GS
for blahblah at support.s4tech.pl; Thu, 02 Feb 2012 10:52:25 +0100
Received:	 from [5.6.7.8] (port=39720 helo=tracker-1.blahblah.net.pl) by
srv.blahblah.net.pl with esmtp (blahblah SMTP) id 1RstMA-00001k-Q5
(envelope-from cdsrt at tracker-1.blahblah.net.pl); Thu, 02 Feb 2012
10:53:30 +0100
Received:	 from cdsrt by rt-cds.int with local (Exim 4.63)
(envelope-from <cdsrt at tracker-1.blahblah.net.pl>) id 1RstPZ-0005X3-N9;
Thu, 02 Feb 2012 10:57:01 +0100
Managed-BY:	 RT 3.6.7 (http://www.bestpractical.com/rt/)
Temat:	 [blahblah #1192151] TEST: zgłoszenie testowe from request
Date:	 Thu, 02 Feb 2012 10:57:01 +0100
RT-Ticket:	 blahblah #1192151
Precedence:	 bulk
X-RT-Loop-Prevention:	 blahblah
Do:	 blahblah at support.s4tech.pl
Content-Transfer-Encoding:	 8bit
From:	 request at blahblah.net.pl
RT-Squelch-Replies-To:	 request at blahblah.net.pl
RT-DetectedAutoGenerated:	 true
Content-Length:	 2786
>>

any ideas?

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