[rt-users] Filter by requestor email domain

[Ram Moskovitz]

Yep  changed the comparison from equality (eq) to match reg-exp (=~) and
was a bit more careful with my expression...

  '.*?\@example\.com',

The ? makes the * 'non-greedy' and the back-slashes make the dots literal.

thanks Bart,
ram


On Fri, Feb 3, 2012 at 1:45 AM, Bart <bart at pleh.info> wrote:

> I think your exception list is ok, but this line basically tells the if
> statement that the content needs to exactly match your list:
>
>   return if grep { $ticketRequestor eq lc($_) } @exceptionList;
>
> Instead of eq you could try using =~ instead, below a little info:
>
>
> http://www.troubleshooters.com/codecorn/littperl/perlreg.htm#SymbolExplanations
>
> You might also need to edit the exception list with /@example.com/, or
> something like that.
>
> Maybe someone with a little more programming skills can reply on this ^_^
> I'm not sure if the above would work.
>
> -- Bart
>
>
> Op 2 februari 2012 21:56 schreef Ram Moskovitz <ram0502 at gmail.com> het
> volgende:
>
> Thanks Bart,
>> That looks good. I'm having an issue with it though - I need to match
>> against a regexp for the exception list.. I added an entry like '*@
>> example.com' to @exceptionlist  and rt is still sending out create
>> confirmations. What am I missing?
>> thanks!
>>
>>
>> On Mon, Jan 30, 2012 at 2:41 AM, Bart <bart at pleh.info> wrote:
>>
>>> Hi,
>>>
>>> We had a similar requirement for a bunch of e-mail addresses.
>>>
>>> This can be achieved by editing the autoreply scrip to look something
>>> like this:
>>>
>>>    - Condition: User Defined
>>>    - Action: Auto Reply To Requestors
>>>    - Template: Your AutoReply template
>>>    - Stage: TransactionCreate
>>>    - Custom Condition:
>>>
>>>
>>> my @exceptionList = ('name1 at example.com',
>>>                      'name2 at example.com',
>>>                      'name3 at example.com');
>>>
>>> my $transactionType = $self->TransactionObj->Type;
>>> my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
>>> my $trans = $self->TransactionObj;
>>>
>>> if ($transactionType eq 'Create') {
>>>   return if grep { $ticketRequestor eq lc($_) } @exceptionList;
>>>   my $msgattr = $trans->Message->First;
>>>   return 0 unless $msgattr;
>>>   return 1 if $msgattr->GetHeader('Received');
>>> }
>>> return 0;
>>>
>>> In addition the above only sends an autoreply when someone sends an
>>> e-mail, in our case we don't like the autoreply mails when we manually
>>> create a ticket (e.g. via quick create).
>>>
>>> Hope this helps.
>>>
>>> -- Bart
>>>
>>>
>>> Op 25 januari 2012 21:02 schreef Ram Moskovitz <ram0502 at gmail.com> het
>>> volgende:
>>>
>>>>  Hey there,
>>>> I'm looking to not auto-reply on create to inbound emails from a
>>>> certain domain ( anything at example.com and even anything at sd.example.com).
>>>> I suppose the right way to go about this is via user defined condition in
>>>> the global scrip for autoreply on create. I have steps 1 and 3.. what's
>>>> step 2?
>>>>
>>>> 1 return 0 unless $self->TransactionObj->Type eq "Create";
>>>> 2 return 0 if #self->TicketObj->????
>>>> 3 return 1
>>>>
>>>> thanks
>>>> ram
>>>>
>>>>
>>>> --------
>>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>>> * Boston — March 5 & 6, 2012
>>>>
>>>
>>>
>>
>
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