[rt-users] [rt 4.0.4] Unable to change status from New -> Open

[Ronald J. Yacketta]

Hello all!

We went live with rt 4.0.04 last night and have been getting reports of 
end-users being unable to change ticket status in ANY queue from New -> 
Open.

Ticket 39927: Status 'open' isn't a valid status for tickets in this queue.

We are using the 'default' Lifecycle which allows for 'new' -> 'open'

default => {
         initial         => [ 'new' ],
         active          => [ 'new',' open', 'stalled' ],
         inactive        => [ 'resolved', 'rejected', 'deleted', 'billed' ],

...
# Added 'billed' transaction status
transitions => {
             ''       => [qw(new open resolved)],

             # from   => [ to list ],
             new      => [qw(open stalled resolved rejected billed 
deleted)],
             open     => [qw(new stalled resolved rejected billed deleted)],
             stalled  => [qw(new open rejected resolved billed deleted)],
             resolved => [qw(new open stalled rejected billed deleted)],
             rejected => [qw(new open stalled resolved billed deleted)],
             billed   => [qw(new open stalled rejected resolved deleted)],
             deleted  => [qw(new open stalled rejected resolved billed)],
         },
...
actions => [
             'new -> open'      => {
                 label  => 'Open It', # loc
                 update => 'Respond',
             },

...


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