[rt-users] [rt 4.0.4] Unable to change status from New -> Open

[Ronald J Yacketta]

> On Fri, Feb 03, 2012 at 10:36:07AM -0500, Ronald J. Yacketta wrote:
>>    Hello all!
>>
>>    We went live with rt 4.0.04 last night and have been getting reports
>> of end-users being unable
>>    to change ticket status in ANY queue from New -> Open.
>>
>>    Ticket 39927: Status 'open' isn't a valid status for tickets in this
>> queue.
>
> This error means that open is invalid for the current Queue, not there
> is no transition from new -> open. Unfortunately, your truncated config
> doesn't fail locally.  Are you sure you don't have other lifecycles
> configured and applied?  If you look at the System Configuration page,
> does it show the Lifecycle config you expect?

Fixed, someone had a typo in the RT_Config.pm

'active' => [
                               'new',
                               =>' open',<= darn space between ' and open
                               'stalled'
                             ],
-Ron