[rt-users] rt-crontool question

[Kevin Falcone]

On Fri, Feb 03, 2012 at 01:39:15PM -0500, Mark Fuller wrote:
>    I have 3 things we did from cron we updated to 4.0.2 from 3.6 and they don*t work now. Can
>    someone advise what I have to change
> 
>    ## At 3 am everyday send a notification to the requestors of tickets in custpndng untouched
>    for 3 days
> 
>    30 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg

RT::Search::TicketsWithStatus isn't an RT built-in.  You'll either
need to port this customization from your 3.6 install or replace it with
RT::Search::FromSQL and an arg of something like  Status = 'custpndng'

-kevin

>    custpndng --condition RT::Condition::UntouchedInHours --condition-arg 72 --action
>    RT::Action::NotifyFromRTSystem --action-arg Requestor --template-id 20 --verbose >
>    /var/log/cpend7daynotifyrequestor.out
> 
>    #
> 
>    ## At 3 am everyday resolve tickets in custpndng untouched for 17 days
> 
>    0 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg
>    custpndng --condition RT::Condition::UntouchedInHours --condition-arg 168 --action
>    RT::Action::SetStatus --action-arg resolved --verbose > /var/log/cpend14dayresolve.out
> 
>    #
> 
>    ## At 3 am everyday send a notification to the owners of open tickets untouched in 1 days
> 
>    45 3 */1 * * root /opt/rt4/bin/rt-crontool --search RT::Search::TicketsWithStatus --search-arg
>    open --condition RT::Condition::UntouchedInHours --condition-arg 24 --action
>    RT::Action::NotifyFromRTSystem --action-arg Owner --template-id 21 --verbose >
>    /var/log/open3daynotifyowner.out
> 
>    I get an error when they run
> 
>    [crit]: Failed to load module RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool
>    line 307. (/opt/rt4/bin/../lib/RT.pm:340)
> 
>    Failed to load module RT::Search::TicketsWithStatus. () at /opt/rt4/bin/rt-crontool line 307.
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