[rt-users] rt-crontool question

[Mark Fuller]

That worked for the most part but now it has an issue sending out the
email using  SendEmailFromRTSystem  it breaks on

my $creator = $self->TransactionObj->CreatorObj->EmailAddress();

I have tried several other actions and they all do the same thing

Any suggestions

Mark

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Friday, February 03, 2012 2:01 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] rt-crontool question

On Fri, Feb 03, 2012 at 01:39:15PM -0500, Mark Fuller wrote:
>    I have 3 things we did from cron we updated to 4.0.2 from 3.6 and
they don*t work now. Can
>    someone advise what I have to change
>
>    ## At 3 am everyday send a notification to the requestors of tickets
in custpndng untouched
>    for 3 days
>
>    30 3 */1 * * root /opt/rt4/bin/rt-crontool --search
RT::Search::TicketsWithStatus --search-arg

RT::Search::TicketsWithStatus isn't an RT built-in.  You'll either
need to port this customization from your 3.6 install or replace it with
RT::Search::FromSQL and an arg of something like  Status = 'custpndng'

-kevin

>    custpndng --condition RT::Condition::UntouchedInHours --condition-arg
72 --action
>    RT::Action::NotifyFromRTSystem --action-arg Requestor --template-id
20 --verbose >
>    /var/log/cpend7daynotifyrequestor.out
>
>    #
>
>    ## At 3 am everyday resolve tickets in custpndng untouched for 17
days
>
>    0 3 */1 * * root /opt/rt4/bin/rt-crontool --search
RT::Search::TicketsWithStatus --search-arg
>    custpndng --condition RT::Condition::UntouchedInHours --condition-arg
168 --action
>    RT::Action::SetStatus --action-arg resolved --verbose >
/var/log/cpend14dayresolve.out
>
>    #
>
>    ## At 3 am everyday send a notification to the owners of open tickets
untouched in 1 days
>
>    45 3 */1 * * root /opt/rt4/bin/rt-crontool --search
RT::Search::TicketsWithStatus --search-arg
>    open --condition RT::Condition::UntouchedInHours --condition-arg 24
--action
>    RT::Action::NotifyFromRTSystem --action-arg Owner --template-id 21
--verbose >
>    /var/log/open3daynotifyowner.out
>
>    I get an error when they run
>
>    [crit]: Failed to load module RT::Search::TicketsWithStatus. () at
/opt/rt4/bin/rt-crontool
>    line 307. (/opt/rt4/bin/../lib/RT.pm:340)
>
>    Failed to load module RT::Search::TicketsWithStatus. () at
/opt/rt4/bin/rt-crontool line 307.