[rt-users] RT stripping FROM on internal emails

[Kenneth Crocker]

Yep. Kevin's answer is better. Can't think right now. Must be the Superbowl
effect.
On Feb 3, 2012 5:30 PM, "Kevin Falcone" <falcone at bestpractical.com> wrote:

> On Fri, Feb 03, 2012 at 10:00:19AM -1000, Michele Hershey, CTR wrote:
> >
> > Curiously, when an unprivileged RT users is sent a comment and they
> > reply (internal users only...same domain as RT), the FROM is stripped
> > and the comment in not entered into RT. This used to work about 6
> > months ago.
> >
> > What did we change?  That is an long list.
> >
> > Here is the error message:
> > ==============
> > (/var/log/messages)
> >
> > Feb  2 15:01:38 rt3 RT: Permission Denied
> (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
> > Feb  2 15:01:38 rt3 RT: Could not record email: Message not recorded:
> Permission Denied
> > (/opt/rt-3.8.8/share/html/REST/1.0/NoAuth/mail-gateway:75)
> > =================
> >
> > Any place we could start looking would be helpful.
>
> You can turn your logs up to debug and have them try again.
> You probably removed Comment rights from Unprivileged users and left
> them Reply rights, although I am confused by what is being stripped.
>
> -kevin
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120203/4b67dc6d/attachment.htm>