[rt-users] a tad OT, need assistance with aliasing /me to /SelfService

[Ronald J Yacketta]

>
> I know this isn't exactly the answer to your question, but when users
> log in to RT, they'll be directed to SelfService if they are
> Unprivileged users.  Are you trying to push Privileged users off to
> SelfService, and if so, why not just make them Unprivileged?
>

/SelfService works flawlessly, we just have a requirement to redirect /me
and /selfservice to /SelfService.

> Also - your Apache error log is often more useful to debug these
> things than the error presented in your browser.
>

I checked the logs first before posting, which tossed this cryptic entry

[Mon Feb 06 15:55:22 2012] [error] Your request path is '/me/' and it
doesn't match your Location(Match) '/opt/rt4/share/html/SelfService/'.
This should be due to the configuration error. See perldoc
Plack::Handler::Apache2 for details.

Looking at the perldoc does nothing but leave one even more bewildered.


> -kevin
>
>> here is the meat of our rt.conf
>>
>> <VirtualHost rt.potsdam.edu:443>
>> ... SSL stuff ...
>> Alias /me /SelfService
>> Alias /selfservice /SelfService
>> <Location />
>>         AllowOverride All
>>         Options ExecCGI FollowSymLinks
>>
>>         SetHandler modperl
>>         PerlResponseHandler Plack::Handler::Apache2
>>         PerlSetVar psgi_app /opt/rt4/sbin/rt-server
>>
>>         AuthLDAPURL ldap://xyz.potsdam.edu/o=some_o?uid
>>         AuthLDAPGroupAttribute memberUid
>>         AuthLDAPGroupAttributeIsDN off
>>         AuthName "Tracking System"
>>         AuthType Basic
>>         AuthBasicProvider ldap
>> </Location>
>>
>> <Perl>
>>         use Plack::Handler::Apache2;
>>         Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
>> </Perl>
>> </VirtualHost>
>>
>>
>> /SelfService works but /me results in 'The page you requested could not
>> be
>> found'
>>
>> Granted this is not a RT issue, just wondering if anyone sees something
>> wrong or can help / point me in a direction to get this working.
>>
>> -Ron
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston  March 5 & 6, 2012
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012