[rt-users] Mail Attachment: how to add a link instead of sending the file?

[Ruslan Zakirov]

http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail

On Mon, Feb 6, 2012 at 15:11, Jacques Foucry
<jacques.foucry at novasparks.com> wrote:
> Hello RT community,
>
> I run RT 3.8.10 on a 6.0.1 Debian with Apache2.
>
> I really new at RT and very bad with perl :-(
>
> Our mail provider does not allow us to sent tar.gz files but some of
> your customer sent .tar.gz files.
>
> RT receive those attachments and try to send them to all AdminCCs. As
> expected, the mail bounce.
>
> So the solution could to not sent the attachment but put a link to this
> attachment is the ticket mail.
>
> But I cannot found any parameters to do that.
>
> I've check the mailing archive with no success to (may be I did see the
> right message).
>
> Help will be really appreciate .
>
> Thanks in advance,
> Jacques Foucry
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012



-- 
Best regards, Ruslan.