[rt-users] highlighting tickets with a reply

[Giuseppe Sollazzo]

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Hi there,
a colleague here has asked me a question I'm not totally sure about.

He asked: is there any way to highlight a ticket that has received a
reply, in any way other than adding the "New" field?

What he'd like is roughly a highlighting background to the ticket in
the list.

Has anyone done anything similar?

Thanks,
Giuseppe

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____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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