[rt-users] Importing Tickets and Comments

[Tim Gustafson]

Hi,

I have an old "other" ticketing system that I'd like to import data from into RT.

I've read this Wiki page:

http://requesttracker.wikia.com/wiki/ManualApprovals

and I've also read this man page:

perldoc RT::Action::CreateTickets

And I get how to import the main ticket itself...but how can I import ticket comments?  The old system has 10 years worth of comments that I'd like to also get into RT.  Is there a way to do this without hacking the database?

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Tim Gustafson                                                tjg at soe.ucsc.edu
Baskin School of Engineering                                     831-459-5354
UC Santa Cruz                                         Baskin Engineering 317B
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