[rt-users] Importing Tickets and Comments

[Thomas Sibley]

On 02/07/2012 12:35 AM, Tim Gustafson wrote:
> And I get how to import the main ticket itself...but how can I import
> ticket comments?  The old system has 10 years worth of comments that
> I'd like to also get into RT.  Is there a way to do this without
> hacking the database?

Don't hack the database.  Use RT's Perl API to make tickets and
transactions (comments, replies, etc).  You'll need to be handy with
Perl, but the API is pretty well documented.

Thomas