[rt-users] Unassigning tickets does not work

[JC Boggio]

Thomas,

Le 07/02/2012 17:47, Thomas Sibley a écrit :
> Unless you're seeing problems in the logs, I think you're fine.  Nobody
> displays as the Owner in the Basics section of the ticket display page,
> right?

Nope, still me.

I give the ticket to some coworker :

select * from tickets where id=27155;
   id   | effectiveid | queue |  type  | issuestatement | resolution | owner |                         subject                          | initialpriority | finalpriority | priority | timeestimated | timeworked | status | timeleft | told |       starts        |       started       |         due         |      resolved       | lastupdatedby |     lastupdated     | creator |       created       | disabled
-------+-------------+-------+--------+----------------+------------+-------+----------------------------------------------------------+-----------------+---------------+----------+---------------+------------+--------+----------+------+---------------------+---------------------+---------------------+---------------------+---------------+---------------------+---------+---------------------+----------
  27155 |       27155 |    33 | ticket |              0 |          0 |   104 | [0450757d] **Temps de réponse anormal - rca0450757dcpe01 |               0 |             0 |        0 |             0 |          0 | open   |        0 |      | 1970-01-01 00:00:00 | 2012-02-07 13:23:52 | 1970-01-01 00:00:00 | 1970-01-01 00:00:00 |            22 | 2012-02-07 19:13:07 |   19061 | 2012-02-07 13:14:20 |        0

I steal the ticket :

select * from tickets where id=27155;
   id   | effectiveid | queue |  type  | issuestatement | resolution | owner |                         subject                          | initialpriority | finalpriority | priority | timeestimated | timeworked | status | timeleft | told |       starts        |       started       |         due         |      resolved       | lastupdatedby |     lastupdated     | creator |       created       | disabled
-------+-------------+-------+--------+----------------+------------+-------+----------------------------------------------------------+-----------------+---------------+----------+---------------+------------+--------+----------+------+---------------------+---------------------+---------------------+---------------------+---------------+---------------------+---------+---------------------+----------
  27155 |       27155 |    33 | ticket |              0 |          0 |    22 | [0450757d] **Temps de réponse anormal - rca0450757dcpe01 |               0 |             0 |        0 |             0 |          0 | open   |        0 |      | 1970-01-01 00:00:00 | 2012-02-07 13:23:52 | 1970-01-01 00:00:00 | 1970-01-01 00:00:00 |            22 | 2012-02-07 19:08:19 |   19061 | 2012-02-07 13:14:20 |        0

I change it to "Nobody in particular" :

select * from tickets where id=27155;
   id   | effectiveid | queue |  type  | issuestatement | resolution | owner |                         subject                          | initialpriority | finalpriority | priority | timeestimated | timeworked | status | timeleft | told |       starts        |       started       |         due         |      resolved       | lastupdatedby |     lastupdated     | creator |       created       | disabled
-------+-------------+-------+--------+----------------+------------+-------+----------------------------------------------------------+-----------------+---------------+----------+---------------+------------+--------+----------+------+---------------------+---------------------+---------------------+---------------------+---------------+---------------------+---------+---------------------+----------
  27155 |       27155 |    33 | ticket |              0 |          0 |    22 | [0450757d] **Temps de réponse anormal - rca0450757dcpe01 |               0 |             0 |        0 |             0 |          0 | open   |        0 |      | 1970-01-01 00:00:00 | 2012-02-07 13:23:52 | 1970-01-01 00:00:00 | 1970-01-01 00:00:00 |            22 | 2012-02-07 19:09:34 |   19061 | 2012-02-07 13:14:20 |        0

The yellow "Results" box says :
Intervenant changé de cat à Nobody

The history says :
JC BOGGIO - Non pris

Unfortunately, on the box underneath "modify users for ticket 27155", I see myself.
Same thing on "Ticket metadata" page.

And as you see on the query, owner is not 6.

select id,name from users where id in (1,6,22);
  id |   name
----+-----------
   1 | RT_System
   6 | Nobody
  22 | cat

Nothing in /var/log/apache2/error.log