[rt-users] RES: Cant change Status on single ticket

[Diaulas Castro]

Sorry, already resolved.
   update Tickets SET Status=scheduled where id = '91';

   Was typo,  Scheduled != scheduled


Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner

De: Diaulas Castro
Enviada em: quarta-feira, 8 de fevereiro de 2012 19:54
Para: rt-users at lists.bestpractical.com
Cc: Diaulas Castro
Assunto: Cant change Status on single ticket

Hello, i don't know if I made mistake but let me explain the environment before.

  I created two Queues (cliente_1, cliente_2)
  Created some custom status (scheduled, started, waiting_customer)

  Made 1 one ticket on each queue, after some tests only on cliente_2 ticket  i noticed that I cant change status anymore, its scheduled now. (Test includes change owner, requestor, status etc)

So I looked at my LifeCycle config and everything looks ok, since the ticket on queue cliente_1 that problem doesn't occur.

Thinking about queue permissions I moved the ticket from cliente_2 to cliente_1 so now I have 2 tickets on same queue.

  The ticket I can change (cliente_1)  tried every possible status change, from resolved to scheduled and after to open, etc. with no problem

  On web interface I don't have any option besides Scheduled(Unchanged)
  On CLI I got this error :

/usr/bin/rt edit 91 set status=open
# Status: You can't change status from 'Scheduled' to 'open'.
# Ticket 91 updated.
id: ticket/91
status: open

rt ls 91
Query:id=91
Ticket Owner Queue    Age   Told Status Requestor Subject
--------------------------------------------------------------------------------
    91 diaul clien  1 day 38 min Schedu allansale Teste com cliente 2  -ã õ ç


Sorry about my poor English, isn't my native language.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br<http://www.intersolution.inf.br>
Oracle Certified Partner

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