[rt-users] Add queue change to Update.html (comment/reply)

[Bart]

Slight update, adding this to the AfterWorked file also shows the current
Queue a ticket belongs to.
Also, changing the queue now works :-)

<& /Elements/SelectQueue,
>     Name           => "Queue",
>     InTable        => 1,
>     ShowNullOption => 0,
>     Default        => $Ticket->QueueObj->Id,
> &>
>

Now I just need to figure out how I'm able to add the name of the Queue
dropdown, currently it looks a bit odd. (see screenshot)

Is there a simple option for that in the above syntax?

-- Bart


Op 13 februari 2012 12:34 schreef Bart <bart at pleh.info> het volgende:

> Hi,
>
> I've been trying to create a callback for adding the Queue change field to
> tue comment/reply page. (update.html)
>
> In order to do so I've been using the existing Extension
> "RT::Extension::CustomFieldsOnUpdate" as an example.
> Initially to add the Queue field to this extension and to see if it will
> eventually work.
>
> Location of the callback files, as far as I could judge this is the only
> location where I would need to edit the files:
>
>
>> /opt/rt4/local/plugins/RT-Extension-CustomFieldsOnUpdate/html/Callbacks/CustomFieldsOnUpdate/Ticket/Update.html
>>
>
> The first file I've edited was the tile AfterWorked, the bold part is the
> thing I've added:
>
> *<& /Elements/SelectQueue,
>>     TicketObj => $Ticket,
>>     InTable => 1,
>>     DefaultsFromTopArguments => 0,
>> &>*
>> <& /Ticket/Elements/EditCustomFields,
>>     TicketObj => $Ticket,
>>     InTable => 1,
>>     DefaultsFromTopArguments => 0,
>> &>
>> <%ARGS>
>> $Ticket
>> </%ARGS>
>>
>
> This alone adds the Queue field to the Update.html page. But it doesn't
> show the current value + when changing the value it doesn't apply this to
> the ticket.
> So I figured I needed to change the second file, BeforeUpdate, as well.
> But this is where I'm stuck, I don't really have an idea on what to add/how
> to add the SelectQueue part to this file. Below the current contents:
>
> <%ARGS>
>> $TicketObj
>> $skip_update
>> $results
>> $ARGSRef => {}
>> </%ARGS>
>> <%INIT>
>> return unless $ARGSRef->{'SubmitTicket'};
>>
>> my $CFs = $TicketObj->CustomFields;
>> my $ValidCFs = $m->comp(
>>     '/Elements/ValidateCustomFields',
>>     CustomFields => $CFs,
>>     NamePrefix => "Object-RT::Ticket-". $TicketObj->id ."-CustomField-",
>>     ARGSRef => $ARGSRef
>> );
>> unless ( $ValidCFs ) {
>>     $$skip_update = 1;
>>     while (my $CF = $CFs->Next) {
>>         my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
>>         push @$results, loc($CF->Name) . ': ' . $msg;
>>     }
>> }
>> </%INIT>
>>
>
> I take it that I need to make sure that it sets the Queue value and
> something like that but compared to the CF code I don't really see how I
> should add the Queue in this.
> I've tried copying the above CF value, but I can't seem to get it to work
> (keep getting syntax errors). Basically I'm lost in translation on this one
> O_o
>
> My goal is to eventually create a specific callback for this, thus not
> editing the CustomFieldsOnUpdate extension.
> Could someone with a little more experience with Callbacks shed some light
> on this? I would expect this to be dead simple, I just don't yet have a
> good grasp on the syntax and the works.
>
> Thanks in advance.
>
> -- Bart
>
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