[rt-users] setting up approvals on RT 4.0.1

[Asanka Gunasekera]

Hi, I have found the solution for the undermentioned issue, it was merely permission issu

hope some one can be helped with my exp (not that is much to what you guys are capable of)

Reagrds



________________________________
 From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>; "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Monday, 13 February 2012, 20:08
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
 

Hi I found why the tickets are not visible in the approvals tab. when a ticket is created for approvals the owner is "nobody" rather than the person who is approving the ticket.

Now can some one tell me what I am doing wrong, below is my template 

===Create-Ticket: poreq
Subject: Approve purchase order for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Approvals-PO
Type: approval
Owner: approval at iil.informatics.lk #username-of-owner   #note this is so that notifications work properly
Content: Someone has created a purchase
 requisition.  Please review and approve it, so they can spend some money.
ENDOFCONTENT

Thanks and regards



________________________________
 From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>; "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Monday, 13 February 2012, 16:28
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
 

Hi, I am sure some one would have got this working, is there any one who can give me some hand in this, though I can see the ticket created by looing up in the logs. Aprovals do not show up in approvals tab?

Thanks 



________________________________
 From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>; "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Thursday, 19 January 2012, 9:58
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
 

Hi I am stuck! any help can any one give on this



________________________________
 From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>; "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Tuesday, 10 January 2012, 11:51
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
 

Hi Can any one tell me what I am doing wrong??????

Thanks and regards


________________________________
 From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>; "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Thursday, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
 

Hi, the steps which I have taken while trying to setup Approvals as follows

1) Create queue PO-Qre
        a) Create template "Create Approvals"
        ===Create-Ticket: poreq         Subject: Approve purchase order for {$Tickets{'TOP'}->Subject}         Depended-On-By: TOP         Queue: Approvals-PO         Type: approval         Owner: username-of-owner   #note this is so that notifications work properly         Content: Someone has created a purchase requisition.  Please review and approve it, so they can spend some money.         ENDOFCONTENT
        b) Create the script "Create PO-Req approval"

        Description: Create PO Req approval         Condition: On Create         Action: Create Tickets         Template: Create Approval         Stage: TransactionCreate

    c)gave permission to the users who can create tickets under PO-Req

2) Create Approvals-PO queue

    d)Copy templates from _Approvals (or ran the script)
    e)Set the reply address to PO-Req
    f)Add the people as AddminCC who are to approve the ticlets
  
Now when I create a ticket under PO-Req, in the log it says it is creating ticket in Approvel-PO queue.
But I am unable to find the
 tickets
 in the DB or under Approvals tab

Can some one tell me what is going
 on!!!


Thanks and best Regards


________________________________
 From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com> 
Sent: Thursday, 5 January 2012, 11:02
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
 

Thanks you for the reply

Best Regards


________________________________
 From: Kevin Falcone <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com 
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
 
On Thu, Dec 29, 2011 at 08:04:15AM +0000, Asanka Gunasekera
 wrote:
>    Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
>    http://requesttracker.wikia.com/wiki/ApprovalCreation
>    but in this document it talks about copying scripts and templates from _Approval queue.
>    I can only find 5 templates but there are no scripts

Those Scrips were replaced in about mid-3.8 with
RT::Approval::Rules::*.  You shouldn't need to copy them anywhere in
order to use Approvals.  You'll want to modify the Templates as needed
and set up your CreateTickets scrip to actually create the Approvals
tickets.

-kevin

--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston —
 March 5 & 6, 2012


--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 & 6, 2012
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