[rt-users] Change ticket status when pass due date

Daniel Garcia Mejia dgarcia at cesca.cat
Wed Feb 15 11:34:28 EST 2012


Hi,

I was searching about this theme  and I read that at now there is no 
exist any script that check for any ticket that have passed the due date 
and ,later, put the ticket in 'stalled'.
I have read that it would be possible with rt-croontol, but that would 
have to search all open tickets, new ,etc ... and if that were true, if 
our database has a large volume of tickets would be very inefficient not?

What module would be used in rt-croontol to search for these tickets?
There is some example?


Best regards

Dani

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