[rt-users] SelfService and ticket submission via Mail

[Howell, Van]

I am using LDAP authentication.
I have about 2000 users in Faculty, Staff, Student and Distance Ed groups.
I want them to be able to submit tickets via email and check progress using self service.

Do they each have to be a member of my RTUsers group to do this?

Van Howell
System Administrator
Lubbock Christian University

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