[rt-users] SelfService and ticket submission via Mail

[Kenneth Crocker]

Van,

I would recommend making them all privileged so you cab put them in groups
(like staff, students, etc.) with similar access needs.

Kenn

On Thu, Feb 16, 2012 at 3:23 PM, Howell, Van <van.howell at lcu.edu> wrote:

>  I am using LDAP authentication.****
>
> I have about 2000 users in Faculty, Staff, Student and Distance Ed groups.
> ****
>
> I want them to be able to submit tickets via email and check progress
> using self service.****
>
> ** **
>
> Do they each have to be a member of my RTUsers group to do this?****
>
> ** **
>
> Van Howell****
>
> System Administrator****
>
> Lubbock Christian University****
>
> ** **
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
>
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