[rt-users] SelfService and ticket submission via Mail

[Howell, Van]

I can do that, but another problem occurred to me.
From time to time Students and sometimes Faculty and Staff use email addresses not assigned by the University. 
Will RT setup another account or just ignore the message? Can I setup a response that will tell them to use their University account?

Van Howell
System Administrator
Lubbock Christian University

Sent from my iPad

On Feb 16, 2012, at 8:31 PM, "Kevin Falcone" <falcone at bestpractical.com> wrote:

> On Thu, Feb 16, 2012 at 05:08:27PM -0800, Kenneth Crocker wrote:
>>   I would recommend making them all privileged so you cab put them in groups (like staff,
>>   students, etc.) with similar access needs.
> 
> Kenn - this ignores one of the most useful features of RT for
> non-technical users - the SelfService interface where all they see are
> their tickets in a greatly simplified interface.  
> 
> Van - I assume you mean your LDAP RTUsers group?
> You'll either need to remove the RTUsers group restriction on
> RT-Authen-ExternalAuth or add users to it.
> 
> -kevin
> 
>>   On Thu, Feb 16, 2012 at 3:23 PM, Howell, Van <[1]van.howell at lcu.edu> wrote:
>> 
>>     I am using LDAP authentication.
>> 
>>     I have about 2000 users in Faculty, Staff, Student and Distance Ed groups.
>> 
>>     I want them to be able to submit tickets via email and check progress using self service.
>> 
>>     Do they each have to be a member of my RTUsers group to do this?
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