[rt-users] No transaction content

[Jim Tambling]

Hi Kenn,

 

I have looked on the wiki and can only find a patch (ResolveSendsReply)
Is this what you are referring to? If it's not, I would appreciate your
offer to send me your template.

 

Regards, Jim

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: 19 February 2012 18:55
To: RT User List
Subject: Re: [rt-users] No transaction content

 

Jim,

I could be wrong on this, but I believe the default for comments on
resolve is that the comment is not carried over.

I have a resolve template that I use that copies the last comment made
(presumably during the resolve process) and includes it in the template
sent out in email.

There should be an example available in the wiki. If not, let me know
and I'll send it to you.

Kenn

On Sun, Feb 19, 2012 at 6:21 AM, Jim Tambling
<Jim.Tambling at datatote.co.uk> wrote:

Despite having {$Transaction->Content()} on the Resolved template,
whenever I resolve a ticket the requestor gets an email with the blurb
that is in the template, but instead of a summary of the last comment on
the ticket, it displays: This transaction appears to have no content.

Any ideas?

Regards, Jim
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston  March 5 & 6, 2012

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120220/49ca7de0/attachment.htm>