[rt-users] Searching on Custom Fields

Jason Marshall jasonm at kelman.com
Tue Feb 21 10:33:17 EST 2012


Can I post those to the list without getting yelled at?

> A few screenshots would be helpful to better understand situation and
> try to reproduce.
>
>
> On Sat, Feb 18, 2012 at 03:06, Jason Marshall <jasonm at kelman.com> wrote:
>> Hi all, I looked through the archives as best I could and didn't see
>> anything specifically about this issue.
>>
>> RT 3.8.8
>>
>> I've got a queue with 2 custom fields associated with it (they're not global
>> custom fields).
>>
>> Click on Tickets, then New Search.
>>
>> Select the queue, and hit Add These Terms, and one of the two custom fields
>> shows up in the Add Criteria section, but not both.
>>
>> Smells like a bug.  Anyone know if this works right in a later 3.x release?
>>  Or is this happening only to me?
>>
>> Thanks in advance!
>>
>> ---
>> Jason Marshall
>> IT Manager
>> Kelman Data Management
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston  March 5 & 6, 2012
>
>
>
> -- 
> Best regards, Ruslan.
>
>

---
Jason Marshall
IT Manager
Kelman Data Management
403.294.7557


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