[rt-users] Searching on Custom Fields

[Ruslan Zakirov]

Hi,

Do you test query builder as root or jasonm?

On Tue, Feb 21, 2012 at 20:36, Jason Marshall <jasonm at kelman.com> wrote:
> 1.  http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of
> cf's associated with this queue (Systems).
>
> 2.  http://scrambling.ca/crap/rt-users_2_show-two-cfs.png shows a random
> ticket's CF's (ticket is in Systems queue).
>
> 3.  http://scrambling.ca/crap/rt-users_3_query-builder.png shows the query
> builder after specifying the Queue='Systems'.  Note that IT Category shows
> up, but Center does not.
>
> 4.  http://scrambling.ca/crap/rt-users_4_it-category-config.png IT Category
> config.
>
> 5.  http://scrambling.ca/crap/rt-users_5_it-category-appliesto.png IT
> Category applies-to list.
>
> 6.  http://scrambling.ca/crap/rt-users_6_center-config.png Center config.
>
> 7.  http://scrambling.ca/crap/rt-users_7_center-applies-to.png Center
> applies-to.
>
> Let me know if it would be helpful to see any other stuff!  Thanks all!
>
>
>
>
>> A few screenshots would be helpful to better understand situation and
>> try to reproduce.
>>
>>
>> On Sat, Feb 18, 2012 at 03:06, Jason Marshall <jasonm at kelman.com> wrote:
>>>
>>> Hi all, I looked through the archives as best I could and didn't see
>>> anything specifically about this issue.
>>>
>>> RT 3.8.8
>>>
>>> I've got a queue with 2 custom fields associated with it (they're not
>>> global
>>> custom fields).
>>>
>>> Click on Tickets, then New Search.
>>>
>>> Select the queue, and hit Add These Terms, and one of the two custom
>>> fields
>>> shows up in the Add Criteria section, but not both.
>>>
>>> Smells like a bug.  Anyone know if this works right in a later 3.x
>>> release?
>>>  Or is this happening only to me?
>>>
>>> Thanks in advance!
>>>
>>> ---
>>> Jason Marshall
>>> IT Manager
>>> Kelman Data Management
>>> --------
>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>> * Boston  March 5 & 6, 2012
>>
>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>>
>
> ---
> Jason Marshall
> IT Manager
> Kelman Data Management
> 403.294.7557



-- 
Best regards, Ruslan.