[rt-users] Searching on Custom Fields

[Jason Marshall]

1.  http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of 
cf's associated with this queue (Systems).

2.  http://scrambling.ca/crap/rt-users_2_show-two-cfs.png shows a random 
ticket's CF's (ticket is in Systems queue).

3.  http://scrambling.ca/crap/rt-users_3_query-builder.png shows the query 
builder after specifying the Queue='Systems'.  Note that IT Category shows 
up, but Center does not.

4.  http://scrambling.ca/crap/rt-users_4_it-category-config.png IT 
Category config.

5.  http://scrambling.ca/crap/rt-users_5_it-category-appliesto.png IT 
Category applies-to list.

6.  http://scrambling.ca/crap/rt-users_6_center-config.png Center config.

7.  http://scrambling.ca/crap/rt-users_7_center-applies-to.png Center 
applies-to.

Let me know if it would be helpful to see any other stuff!  Thanks all!



> A few screenshots would be helpful to better understand situation and
> try to reproduce.
>
>
> On Sat, Feb 18, 2012 at 03:06, Jason Marshall <jasonm at kelman.com> wrote:
>> Hi all, I looked through the archives as best I could and didn't see
>> anything specifically about this issue.
>>
>> RT 3.8.8
>>
>> I've got a queue with 2 custom fields associated with it (they're not global
>> custom fields).
>>
>> Click on Tickets, then New Search.
>>
>> Select the queue, and hit Add These Terms, and one of the two custom fields
>> shows up in the Add Criteria section, but not both.
>>
>> Smells like a bug. Â Anyone know if this works right in a later 3.x release?
>> Â Or is this happening only to me?
>>
>> Thanks in advance!
>>
>> ---
>> Jason Marshall
>> IT Manager
>> Kelman Data Management
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston  March 5 & 6, 2012
>
>
>
> -- 
> Best regards, Ruslan.
>
>

---
Jason Marshall
IT Manager
Kelman Data Management
403.294.7557