[rt-users] Search Tickets which have met SLA
Pattabi Prasanna
escort146 at gmail.com
Wed Feb 22 23:18:30 EST 2012
Hi
i have installed the SLA plugin, it works fine, Starts and Due
date are being set as per the ServiceAgreement setting. I want to
query the tickets which have met the SLA for example Critical SLA
Value has 4 hours response time, to search tickets which are resolved
within this 4 hours. What will be query,
Thanks in Advance,
P. Prasanna
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