[rt-users] Search Tickets which have met SLA

[Ruslan Zakirov]

On Thu, Feb 23, 2012 at 08:18, Pattabi Prasanna <escort146 at gmail.com> wrote:
> Hi
>     i have installed the SLA plugin, it works fine, Starts and Due
> date are being set as per the ServiceAgreement setting.  I want to
> query the tickets which have met the SLA for example Critical SLA
> Value has 4 hours response time, to search tickets which are resolved
> within this 4 hours.  What will be query,

There is no such query. Data should be processed.


>
> Thanks in Advance,
> P. Prasanna
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-- 
Best regards, Ruslan.