[rt-users] Subject Ticket ID

[Matthias Henze]

Thanks for you reply.

Found a solution which will not conflict with others and hides my
internal hostname. Tickets now look like:

[MHC-Ticket #123] - Original subject

Am 23.02.2012 15:25, schrieb Thomas Sibley:
> On 02/23/2012 07:58 AM, Matthias Henze wrote:
>> when a reply is sent by email the ticket id in the subject looks like
>> [hos.name #213] - how can i replace the host name with "Ticket"
> 
> You don't want to do this because it means your RT might interact poorly
> with another RT.  Please read the section about $rtname by running the
> command: perldoc /opt/rt4/etc/RT_Config.pm
> 
> Thomas
> --------
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