[rt-users] Subject Ticket ID

[Thomas Sibley]

On 02/23/2012 07:58 AM, Matthias Henze wrote:
> when a reply is sent by email the ticket id in the subject looks like
> [hos.name #213] - how can i replace the host name with "Ticket"

You don't want to do this because it means your RT might interact poorly
with another RT.  Please read the section about $rtname by running the
command: perldoc /opt/rt4/etc/RT_Config.pm

Thomas