[rt-users] Include e-mail address in FriendlyFromLineFormat?

[Giuseppe Sollazzo]

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Thanks Kevin,
that was a silly overlook on my behalf!

Giuseppe

On 23/02/12 17:17, Kevin Falcone wrote:
> On Thu, Feb 23, 2012 at 05:01:38PM +0000, Giuseppe Sollazzo wrote:
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>>
>> Hi there, I have a little issue with our FriendlyFromLineFormat
>> on RT 4.
>>
>> We have set it as follows: *Set( $FriendlyFromLineFormat, "\"IT
>> Helpdesk\" <%s>");* which, looking around on the web, seems to be
>> the correct way of doing so - unless you see something wrong.
>
> The default is Set($FriendlyFromLineFormat, "\"%s via RT\" <%s>");
> You need two %s's, one for the name, one for the email.
>
>> The issue is that this way what I get is the name of the sender
>> of the e-mail (either the owner or the requestor, cc, etc), not
>> their e-mail. For example, if I have sent the e-mail, I get: *IT
>> Helpdesk <"Giuseppe Sollazzo">* which clearly breaks the "Reply
>> all".
>>
>>
>> -------- RT Training Sessions
>> (http://bestpractical.com/services/training.html) * Boston ?
>> March 5 & 6, 2012


- -- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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