[rt-users] RT boilerplate error: Log file '/local/rt3/var/log/rt.log' couldn't be written or created

[Mauricio Tavares]

On Fri, Feb 24, 2012 at 12:49 PM, Richard McMahon <rgm at ast.cam.ac.uk> wrote:
>
> I am trying to run some RT queries using the RT boilerplate
> from the O' Reilly All About RT presentation page 188 by Jesse Vincent
> as a normal user on a existing RT installation.
>
>
> #!/usr/bin/perl -w
> use strict;
> use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
> use RT;
> # Load the config file
> RT::LoadConfig();
> # Connect to the database and get RT::SystemUser
> # loaded
> RT::Init();
>
>
> This produces the error.
>
> Log file '/local/rt3/var/log/rt.log' couldn't be written or created.
>  RT can't run. at /local/rt3/lib/RT.pm line 318.
>
> Is there a way to change the location of the of rt.log from within a perl
> script. I do not have root priveledges and only want read access for
> queries using the API.
>
      I do not know if this helps, but in RT_SiteConfig.pm you could
set, for instance,

Set($LogDir,'/tmp/');
Set($LogToFileNamed, 'rt.log');

or wherever it needs to go. About /local/rt3/var/log/rt.log, I wonder
who owns /local/rt3/var/log.


> Thanks Richard
>
>
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