[rt-users] RT boilerplate error: Log file '/local/rt3/var/log/rt.log' couldn't be written or created

[Richard McMahon]

>>
>> This produces the error.
>>
>> Log file '/local/rt3/var/log/rt.log' couldn't be written or created.
>>  RT can't run. at /local/rt3/lib/RT.pm line 318.
>>
>> Is there a way to change the location of the of rt.log from within a perl
>> script. I do not have root priveledges and only want read access for
>> queries using the API.
>>
>      I do not know if this helps, but in RT_SiteConfig.pm you could
> set, for instance,
>
> Set($LogDir,'/tmp/');
> Set($LogToFileNamed, 'rt.log');
>
> or wherever it needs to go. About /local/rt3/var/log/rt.log, I wonder
> who owns /local/rt3/var/log.
>
>

thanks

on our system:

/local/rt3/var/log/rt.log is owned by apache

/local/rt3/etc/RT_Config.pm and
/local/rt3/etc/RT_SiteConfig.pm are owned by root

r.