[rt-users] RES: Mail "from" header

[Diaulas Castro]

In RT_SiteConfig.pm: 
   Set($CorrespondAddress , 'ticket at domain.com') 


or individually by queue:
  Check queue config for the field "Reply Address".

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática 
Tel.: (55 11) 3443-1472 
www.intersolution.inf.br 
Oracle Certified Partner


-----Mensagem original-----
De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Ruslan Zakirov
Enviada em: segunda-feira, 27 de fevereiro de 2012 16:19
Para: Matthias Henze
Cc: rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] Mail "from" header

On Sat, Feb 25, 2012 at 14:13, Matthias Henze <lists at mhcsoftware.de> wrote:
> Hi,
>
> where and how can I configure the "from" header of outgoing mail? At 
> the moment I get i.e:
>
> Auto reply:    From: "Support Queue via RT" <support at mhcsoftware.de> 
> Agent answer:  From: "Agent Name via RT" <support at mhcsoftware.de>
>
> What I want is for both cases:
>
> From: "MHC Support" <support at mhcsoftware.de>
>
> What do I have to do to get this?


http://requesttracker.wikia.com/wiki/FAQ#Templates
Q: How to change From line in outgoing mail.


> TIA
> MH
>
>
> --
>
> MHC SoftWare GmbH
> Fichtera 17
> 96274 Itzgrund/Germany
>
> voice: +49-(0)9533-92006-0
> fax: +49-(0)9533-92006-6
> e-mail: info at mhcsoftware.de
>
> HR Coburg: B2242
> Geschäftsführer: Matthias Henze
>
>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012



--
Best regards, Ruslan.
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston  March 5 & 6, 2012