[rt-users] rt 4.0.5 - Autocomplete field type for external custom field does not work for non root user

[Ruslan Zakirov]

On Tue, Feb 28, 2012 at 02:27, Jim Lesinski <jim.lesinski at gmail.com> wrote:
> Hello,
>
> Running RT4.0.5, Internet explorer 9, Chrome, Firefox
>
> I have set up a custom data source for a custom field as outlined
> in external_custom_fields.pod. It seems that everything works fine and I get
> pick list data populated into the custom field for all field types when
> logged in as an account with root privileges. However, if I switch to an
> account that has non-root privileges, all the fields types work as expected
> other than the autocomplete field type. For some reason this field type
> returns no data when I am logged in as a non-root user account. I have
> tested this with the default example external custom field file "Groups.pm"
> by adding the line below to my RT_SiteConfig.pm
>
> Set(@CustomFieldValuesSources, "RT::CustomFieldValues::Groups");
>
> I then set up a test field as outlined in the attached screen shots and
> tried is as both a root and non-root account. I know the obvious answer
> would be that I have permissions set up incorrectly for the non-root
> account, but if that is true then why would simply changing the field type
> make it work correctly and allow the values to show up?
>
> Has anyone else run into this? Can someone else verify this in their
> environment?
>

http://issues.bestpractical.com/Ticket/Display.html?id=16946




> Thanks!
> Jim
>
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-- 
Best regards, Ruslan.