[rt-users] Mail "from" header

[Ruslan Zakirov]

On Tue, Feb 28, 2012 at 01:24, Matthias Henze <lists at mhcsoftware.de> wrote:
> For me this only works for the auto reply. Which template do I have to
> edit for the agent replies?

Open scrips in the admin UI to figure out which template to change.


> When a Agent replies the ticket ID tag in the subject gets lost. How can
> I avoid this?

What do you have in templates? It's probably misconfiguration. Grep
for Subject in config and post your configuration. Also, find template
that is responsible for the mail.


-- 
Best regards, Ruslan.