[rt-users] Mail "from" header

[Matthias Henze]

You are really funny. My problem is that I'm unable to identify the
templates which are being used ... As I've touched none of the templates
scrips and conditions I've a more or less fresh setup.

Am 28.02.2012 16:28, schrieb Ruslan Zakirov:
> On Tue, Feb 28, 2012 at 01:24, Matthias Henze <lists at mhcsoftware.de> wrote:
>> For me this only works for the auto reply. Which template do I have to
>> edit for the agent replies?
> 
> Open scrips in the admin UI to figure out which template to change.
> 
> 
>> When a Agent replies the ticket ID tag in the subject gets lost. How can
>> I avoid this?
> 
> What do you have in templates? It's probably misconfiguration. Grep
> for Subject in config and post your configuration. Also, find template
> that is responsible for the mail.
> 
> 



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