[rt-users] Mail "from" header

[Ruslan Zakirov]

On Tue, Feb 28, 2012 at 19:33, Matthias Henze <lists at mhcsoftware.de> wrote:
>
> You are really funny. My problem is that I'm unable to identify the
> templates which are being used ... As I've touched none of the templates
> scrips and conditions I've a more or less fresh setup.

There are less than twenty scrips in RT with description. Stock RT has
"On Correspond Notify Requestors and Ccs" scrip that uses
Correspondence template.

> Am 28.02.2012 16:28, schrieb Ruslan Zakirov:
>> On Tue, Feb 28, 2012 at 01:24, Matthias Henze <lists at mhcsoftware.de> wrote:
>>> For me this only works for the auto reply. Which template do I have to
>>> edit for the agent replies?
>>
>> Open scrips in the admin UI to figure out which template to change.
>>
>>
>>> When a Agent replies the ticket ID tag in the subject gets lost. How can
>>> I avoid this?
>>
>> What do you have in templates? It's probably misconfiguration. Grep
>> for Subject in config and post your configuration. Also, find template
>> that is responsible for the mail.
>>
>>
>
>
>
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-- 
Best regards, Ruslan.