[rt-users] Custom field value in an email

[nickyflavier]

Dear Mr. Kevin,

Thanks for pointing me in a right direction, I have enabled the
RT::Extension::ExtractCustomFieldValues using cpan and added this line
 Set( @Plugins,'RT::Extension::ExtractCustomFieldValues'); 
to my RT_Siteconfig.pm ,  I checked also in my RT system configuration that
RT::Extension::ExtractCustomFieldValues is enabled.

However, when I am creating a new script based on this guideline
http://requesttracker.wikia.com/wiki/ExtractCustomFieldValues , the Action:
Extract Custom Field Values is not on the select option list.

How do I know If I have installed the
RT::Extension::ExtractCustomFieldValues and enabled it properly?
It might be an installation issue, otherwise kindly correct me if I am
wrong.

Thank you very much, really appreciate it.


Kevin Falcone-2 wrote:
> 
> On Thu, Feb 23, 2012 at 05:27:27AM -0800, nickyflavier wrote:
>> 
>> I am getting transaction emails on RT is it possible to get the custom
>> field
>> value on that ticket and modify the transaction email to include the
>> custom
>> field value? Here is the example email:
>> 
>> Wed Feb 22 10:36:16 2012: Request 166 was acted upon.
>> Transaction: Status changed from 'open' to 'resolved' by user1
>>        Queue: Bicycle
>>      Subject: Tires is not working
>>        Owner: user1
>>   Requestors: user1 at gooble.com
>>       Status: resolved
>> Custom Field: Value here
>> 
> 
> You can read more about customizing Templates here
> http://requesttracker.wikia.com/wiki/Customizing
> You'll need to add a Custom Field:  and a call to
> $self->TicketObj->FirstCustomFieldValue in there.  Keep in mind that the
> template you're
> quoting is used by several different scrips, so your change may affect
> multiple types emails.
> 
> -kevin
> 
>  
> --------
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> * Boston — March 5 & 6, 2012
> 

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