[rt-users] Custom field value in an email

[Thomas Sibley]

On 02/29/2012 12:58 AM, nickyflavier wrote:
> However, when I am creating a new script based on this guideline
> http://requesttracker.wikia.com/wiki/ExtractCustomFieldValues , the Action:
> Extract Custom Field Values is not on the select option list.
> 
> How do I know If I have installed the
> RT::Extension::ExtractCustomFieldValues and enabled it properly?
> It might be an installation issue, otherwise kindly correct me if I am
> wrong.

You didn't read the README that ExtractCustomFieldValues ships with.
Please read it.  You missed the make initdb step for first time installs.

Thomas