[rt-users] Tickets created without Scrip

[Ruslan Zakirov]

On Wed, Feb 29, 2012 at 14:34, Arthur Rance <arthur_rance at hotmail.com> wrote:
>
> Hello,
>
> SELECT execmodule FROM scripactions WHERE id=16; -- returns 'CreateTickets'
>
> SELECT * FROM scrips WHERE scripaction=16; -- no rows
>
> However, tickets are created. Why ?

CreateTickets scrip action is not responsible for all tickets created
in RT. It's an action to create tickets using scrips, for example you
can create linked tickets when a new ticket is created in queue X.
It's used in approvals.


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-- 
Best regards, Ruslan.