[rt-users] outlook multipart/alternative problem, send plain text when attachments exist

[Payam Poursaied]

Hi all

We are working with 3.8.8. we have the following problem:

When any HTML correspond/comment with attachments (i.e doc file) sent to RT
from outlook (i.e. outlook 2010), the system sends plain/text part rather
than html part. 

I found that outlook 2010 and 2007 include multipart/alternative into the
message so both plain text and html version would be parsed by RT.

I found this post:

http://lists.bestpractical.com/pipermail/rt-commit/2011-June/020321.html

and tried to compare Transaction_Overlay.pm and EmailParser.pm from 3.8.11
and included newly developed code into 3.8.8 but still no success.

 

 

Any comment/idea?

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