[rt-users] RES: Hide comments from unprivileged users

[Diaulas Castro]

Look at Queue rights (groups and users )
  On left panel look at Unprivileged menu.
 

 They shouldn't have "Rights for Staff" -> " View ticket private commentary" checked.



Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática 
Tel.: (55 11) 3443-1472 
www.intersolution.inf.br 
Oracle Certified Partner


-----Mensagem original-----
De: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Em nome de Giuseppe Sollazzo
Enviada em: quarta-feira, 29 de fevereiro de 2012 13:34
Para: rt-users at lists.bestpractical.com
Assunto: [rt-users] Hide comments from unprivileged users


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Hi,
we're trying letting users access RT.
It seems that unprivileged users see Comments, although they are not notified via e-mail. What's the relevant privilege I need to check?

Thanks,
Giuseppe

- --
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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