[rt-users] Create ticket with links by CLI

[Witts J Mr]

Hi there,

I am using the following code to create tickets on the CLI:

rt create -t ticket set subject="test cli ticket" set queue="IT Support" set CF-Category=Request

Which is working fine; however I would also like to be able to set a link to an article at the point of creation for this ticket too.

I had thought that perhaps I could get my script to create the ticket and return the ticket ID so that I could then add the link as per "rt help links", but even if I try the following after the ticket has been created I get an error:

rt link 10965 RefersTo a:43
rt: link: Invalid ticket ID 'a:43' specified.
rt: /REST/1.0/ticket/link
Invalid ticket id: 'a:43'.
/REST/1.0/ticket/link
Invalid ticket id: 'a:43'.

So is there any way I can do this on the CLI, or am I just going to have to manually add the link into the article through the Web GUI?

Regard

Jon



______________________________

Jon Witts
Director of ICT
South Hunsley School and Sixth Form College
01482 636720


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