[rt-users] RT scrip

Alexander Sagratyan fm100terra at mail.ru
Tue Jan 3 10:14:53 EST 2012


 I am trying to configure RT so that when a new ticket is created/corresponded a scrip will check all open ticket subject fields. If there is a match  -  action is to close/resolve both tickets. Is it possible to create such a custom scrip? 
Thanks in advance. 
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