[rt-users] RT scrip

[Root Kev]

Yes there is.  Look at the wiki, specifically look for autoclose nagios
tickets.
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages

You should be able to use that as a starting point to get the kind of scrip
that you are looking for.

Kevin

On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan <fm100terra at mail.ru>wrote:

> Hello.
>
>  I am trying to configure RT so that when a new ticket is
> created/corresponded a scrip will check all open ticket subject fields. If
> there is a match  -  action is to close/resolve both tickets. Is it
> possible to create such a custom scrip?
> Thanks in advance.
>
> --------
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> * Boston — March 5 & 6, 2012
>
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