[rt-users] RT scrip

Root Kev root.kev at gmail.com
Tue Jan 3 15:41:16 EST 2012

Yes there is.  Look at the wiki, specifically look for autoclose nagios

You should be able to use that as a starting point to get the kind of scrip
that you are looking for.


On Tue, Jan 3, 2012 at 10:14 AM, Alexander Sagratyan <fm100terra at mail.ru>wrote:

> Hello.
>  I am trying to configure RT so that when a new ticket is
> created/corresponded a scrip will check all open ticket subject fields. If
> there is a match  -  action is to close/resolve both tickets. Is it
> possible to create such a custom scrip?
> Thanks in advance.
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
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