[rt-users] setting up approvals on RT 4.0.1

Kevin Falcone falcone at bestpractical.com
Tue Jan 3 13:04:11 EST 2012

On Thu, Dec 29, 2011 at 08:04:15AM +0000, Asanka Gunasekera wrote:
>    Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
>    http://requesttracker.wikia.com/wiki/ApprovalCreation
>    but in this document it talks about copying scripts and templates from _Approval queue.
>    I can only find 5 templates but there are no scripts

Those Scrips were replaced in about mid-3.8 with
RT::Approval::Rules::*.  You shouldn't need to copy them anywhere in
order to use Approvals.  You'll want to modify the Templates as needed
and set up your CreateTickets scrip to actually create the Approvals

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