[rt-users] setting up approvals on RT 4.0.1

Asanka Gunasekera asanka_gunasekera at yahoo.co.uk
Thu Jan 5 00:32:01 EST 2012

Thanks you for the reply

Best Regards

 From: Kevin Falcone <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com 
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +0000, Asanka Gunasekera wrote:
>    Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
>    http://requesttracker.wikia.com/wiki/ApprovalCreation
>    but in this document it talks about copying scripts and templates from _Approval queue.
>    I can only find 5 templates but there are no scripts

Those Scrips were replaced in about mid-3.8 with
RT::Approval::Rules::*.  You shouldn't need to copy them anywhere in
order to use Approvals.  You'll want to modify the Templates as needed
and set up your CreateTickets scrip to actually create the Approvals


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