[rt-users] Originator updated despite not being CC'ed

[Kenneth Crocker]

Alex,

You can turn that off with the NotifyActor setting in the RT_SiteConfig.pm
file.

Kenn

On Tue, Jan 3, 2012 at 2:55 AM, Alex Dyas <adyas at linalis.com> wrote:

> Hi, and happy new year.
>
> We have noticed recently that RT sends updates to the originator of a
> ticket even if that person is not in the CC list of the email.  For
> instance:
>
> - Client sends email to RT opening a ticket
> - Support employee sends email to second employee, copies RT but does not
> copy client
> - Client receives a copy of the update from RT despite not being copied in
> the follow up email
>
> This can lead to issues where we want to discuss issues internally by
> email, but not include the client.
>
> Can this functionality be turned off?
>
> Thanks,
>
> Alex
>
> --
> Alex Dyas, Manager - Systems Administration
> Tel: +41 22 348 30 15
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